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Tips and Policies

YDS, the Yorktown Delivery Service mascot, holding a file folder
Open every day8:00 AM – 8:00 PM
After-hours, Yorktown local8 PM – 9 PM ($10 fee)
Questions?(361) 445-6223

Tips for a smooth delivery

Drop-Off
Let me know in the Notes box on my order form if you prefer your items left on a specific porch chair, or handed directly to you. If you are placing an order for an elderly person, please let me know if I need to take them into the kitchen for them.
Hot food & multiple stops
For Cuero orders with both store pickups and restaurant food: Please wait to call in the hot food order until all other pickups are finished. This ensures your meal stays fresh and hot!
Track My Location Live
Use my Google Maps live location link to see exactly where I am. This helps you time your hot food orders perfectly so everything arrives fresh and hot!
Porch Light Required
For evening deliveries, please leave your porch light on. This ensures I can clearly see your house number and safely find the correct door in the dark.
Pets
Please secure all pets (dogs, cats, etc.) before drop-off time. This keeps the delivery quick and ensures safety for both me and your animals.
Communication
For my safety, I don’t answer the phone while driving. Please text me instead, or give me a few minutes to pull over and call you back!

YDS Policies

Quantity Limits
To ensure safe vehicle transit and personal handling, I enforce the following strict capacity limits per delivery:
  • Bottled Water: Maximum of 2 cases of water per order.
  • Bulk Items (Soil, Mulch, Feed, etc.): A maximum of 3 bags total per order. I am happy to transport standard bags of planting soil or animal feed, but I cannot accommodate bulk quantities that fill an entire vehicle.
  • Heavy Individual Items: No single item may exceed 40 pounds.
  • Excluded Items: I do not deliver large appliances, commercial equipment, or oversized electronics (such as deep freezers, large TVs, or furniture).
Issues With Your Order?

You buy ahead and I only provide the delivery service, so the merchant’s staff handles the picking, packing, or food preparation. Because I do not open sealed bags or look inside packages, please contact the store or restaurant directly for missing items, refunds, or quality replacements.

Prepaid Order ID Verification
For all orders, I check with the merchant during pickup to see if any items require identification. If the store flags your order, you must present a valid government-issued photo ID at your door to receive those specific items.

If a valid ID is not available at delivery:
  • Partial Delivery: I will leave all standard items that do not require identification.
  • Returns & Fees: Any restricted items will be returned to the store, and a $20 return fee will be charged to your account.
Prescription Delivery Policy
A valid government-issued photo ID must be shown at delivery for all prescription orders. This is required to verify that you are 18 or older and to confirm that the medication is being released to the correct person.

I check ID requirements with the store during pickup, so please have your physical photo ID ready when I arrive at your door.
Secure Payments
We process all transactions securely through Square Payments, giving both of us a clear, automated record. We accept all major credit and debit cards (Visa, Mastercard, American Express, and Discover), mobile wallets like Apple Pay and Google Pay, and Cash App Pay.
Ordered Delivered Verification
Because I personally handle every pickup and delivery, I capture a photo of your store receipt and a photo of the items at your door to confirm your order arrived safely, accurately, and completely. These photos serve as our shared confirmation of successful delivery and allow for a seamless, contactless drop-off experience.
Pickup Locations
I exclusively provide delivery services from established retail stores, restaurants, and authorized commercial businesses. For safety and liability purposes, I do not pick up items from private residences, peer-to-peer marketplace meetups (such as Facebook Marketplace), or any non-commercial properties.
Prepaid Pickup Policy
My delivery fee is paid in advance on every order. Once you submit a request, your confirmation email has my fee and a Pay Now button. Please pay there within 15 minutes — if payment is not received, your order will be canceled so I can move to the next customer in line. Once I see your payment, I will text you to confirm I got both.
Request a Pickup Availability Call